Terms and Conditions

Fiorenza Fashion

27 Hawes Street, Stoke-On-Trent, ST6 5HJ, United Kingdom

Terms and Conditions

📋 Terms Overview

Last Updated: July 21, 2025

This website is operated by Fiorenza Fashion. Throughout our platform, the terms "we", "us", and "our" refer to Fiorenza Fashion. We provide this website—including all features, content, and services—to you, the user, subject to your acceptance of all terms, conditions, policies, and notices detailed herein.

🤝 By accessing our website and/or purchasing our products, you engage with our "Service" and agree to be legally bound by these Terms and Conditions

Platform Notice: This website is hosted by Shopify Inc., providing the e-commerce infrastructure that enables us to sell our products and services securely online.

1. User Agreement and Eligibility

By utilizing our website, creating an account, or making purchases from Fiorenza Fashion, you confirm that:

You are of legal age in your jurisdiction to enter into binding agreements
You have the legal authority to accept these terms on behalf of any minor dependents using this site under your supervision
You will comply with all applicable local, national, and international laws while using our services
All information you provide is accurate, current, and complete

Important: These Terms apply to all users of our website, including visitors, customers, merchants, browsers, vendors, and content contributors. If you disagree with any part of these terms, you must not access or use our website.

2. Product Information and Pricing

We strive to provide accurate product information, but please be aware that:

Product Descriptions: All descriptions, specifications, and details are subject to change without prior notice
Pricing Flexibility: All prices are displayed in British Pounds (GBP) and may be modified at any time
Visual Representation: Product colors and images are displayed as accurately as possible, but may vary due to screen settings and lighting conditions
Quantity Limitations: We reserve the right to limit purchase quantities per customer, household, or order
Availability: Product availability is subject to stock levels and may change without warning

3. Order Processing and Acceptance

Our order process operates under the following conditions:

Order Confirmation: All orders are subject to our acceptance and confirmation
Cancellation Rights: We may refuse, limit, or cancel orders at our sole discretion for reasons including:

Product unavailability or discontinuation
Pricing errors or system malfunctions
Suspected fraudulent or unauthorized transactions
Violation of our terms of service

Order Modifications: We may contact you to verify order details before processing
Bulk Orders: We reserve the right to decline orders that appear to be for resale or commercial distribution

4. Payment Terms and Billing

Payment for all orders must be provided at the time of purchase. Our payment terms include:

Immediate Processing: Payment is charged immediately upon successful order completion
Currency: All transactions are processed in British Pounds (GBP)
Tax Responsibility: You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction
Payment Methods: We accept Visa, Mastercard, American Express, PayPal, and major debit cards
Billing Information: You must provide accurate, complete, and current billing details

5. Shipping and Delivery Terms

UK Shipping Only: We currently ship exclusively within the United Kingdom.

Delivery Estimates: Shipping timeframes are estimates only and not guaranteed
Risk Transfer: Risk of loss or damage transfers to you upon delivery
Processing Time: Orders are processed within 1-3 business days
Free Shipping: Standard UK delivery is provided at no additional cost
Address Accuracy: You are responsible for providing correct delivery addresses

6. Returns and Refunds

Our return policy provides customers with flexible options:

Return Window: Items may be returned within 30 days of delivery
Condition Requirements: Items must be unworn, unused, and in original condition with tags attached
Refund Processing: Approved refunds are processed within 8 business days
Return Shipping: Customers are responsible for return shipping costs unless items are faulty
No Exchanges: We process returns for refunds only; new orders must be placed separately

For complete details, please review our comprehensive Returns Policy.

7. Acceptable Website Usage

🚫 Prohibited Activities

When using our website and services, you must not:

Legal Violations: Use our platform for any unlawful or unauthorized purposes
Security Breaches: Attempt to gain unauthorized access to our systems or user accounts
System Interference: Disrupt, disable, or interfere with website functionality or operation
Malicious Content: Upload, distribute, or transmit viruses, malware, or harmful code
Data Harvesting: Collect user information without explicit consent
Fraudulent Activity: Engage in deceptive practices or provide false information
Intellectual Property Infringement: Violate copyrights, trademarks, or other proprietary rights
Harassment: Threaten, abuse, or discriminate against other users

8. Intellectual Property Rights

All content on our website is protected by intellectual property laws:

Ownership: All text, images, logos, designs, and graphics are owned by Fiorenza Fashion
Copyright Protection: Website content is protected by UK and international copyright laws
Trademark Rights: Our brand name, logos, and distinctive elements are registered trademarks
Usage Restrictions: You may not reproduce, distribute, or exploit any content without written permission
User Content: By submitting content (reviews, images, etc.), you grant us rights to use and display it

9. User-Generated Content and Reviews

When you submit content to our platform:

Content Rights: You grant us the right to use, edit, publish, and distribute your submissions
No Compensation: We are not obligated to provide payment for user-generated content
Content Standards: All submissions must be lawful, accurate, and non-defamatory
Moderation Rights: We reserve the right to remove inappropriate or harmful content
Ownership Confirmation: You confirm you own or have rights to all content you submit

10. Third-Party Services and Links

External Content Disclaimer: Our website may contain links to third-party websites or services not operated by Fiorenza Fashion.

We do not control or endorse third-party content, products, or services
External links are provided for convenience only
We are not responsible for third-party privacy practices or terms
Any transactions with external parties are solely between you and them
We recommend reviewing third-party terms and policies before engagement

11. Privacy and Data Protection

Your privacy is important to us. Personal information collected through our website is handled according to our comprehensive Privacy Policy. Key points include:

Data collection is limited to legitimate business purposes
Information is protected using industry-standard security measures
We comply with UK GDPR and data protection regulations
You have rights regarding your personal information

12. Website Accuracy and Updates

While we strive for accuracy, please be aware that:

Information Updates: Website content may contain outdated or incomplete information
Error Correction: We reserve the right to correct mistakes, pricing errors, or inaccuracies at any time
No Update Obligation: We are not required to update information unless legally mandated
User Responsibility: You should verify important information before making decisions

13. Limitation of Liability and Disclaimers

Service Disclaimer: Our website and services are provided "as is" and "as available" without warranties of any kind.

No Guarantees: We make no promises regarding uninterrupted, error-free, or secure service
Liability Limitation: We are not liable for indirect, incidental, or consequential damages
Damage Exclusions: This includes loss of profits, data, revenue, or business interruption
Maximum Liability: Our total liability is limited to the amount you paid for the specific product or service
User Responsibility: You assume all risks associated with website and product use

14. Indemnification

By using our services, you agree to indemnify and hold harmless Fiorenza Fashion, including our employees, contractors, and affiliates, from any claims, damages, or legal costs arising from:

Your violation of these Terms and Conditions
Your infringement of any laws or third-party rights
Your misuse of our website, services, or products
Any content you submit or transmit through our platform

15. Agreement Modification and Termination

These Terms may be modified or the agreement terminated under the following conditions:

Updates by Us: We may revise these terms at any time by posting changes to our website
User Notification: Continued use after changes constitutes acceptance of new terms
User Termination: You may terminate this agreement by ceasing use of our services
Our Termination Rights: We may terminate access immediately for terms violations
Survival Clause: Certain obligations survive termination, including payment responsibilities

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall continue in full force. These Terms, together with our Privacy Policy, Returns Policy, and other posted policies, constitute the entire agreement between you and Fiorenza Fashion.