Do Not Sell My Personal Information

Fiorenza Fashion

27 Hawes Street, Stoke-On-Trent, ST6 5HJ, United Kingdom

Do Not Sell My Personal Information

🛡️ Your Data Protection Rights

Last Updated: July 21, 2025

At Fiorenza Fashion, protecting your personal information is fundamental to our operations and values. As a UK-based company, we strictly comply with the UK GDPR and EU GDPR regulations, ensuring comprehensive data protection for all our customers across the United Kingdom, European Union, and European Economic Area (EEA).

✅ WE NEVER SELL, RENT, OR TRADE YOUR PERSONAL DATA TO THIRD PARTIES

1. Our Commitment to Data Privacy

Fiorenza Fashion operates under strict data protection principles:

  • No Data Sales: We have never sold and will never sell your personal information to any third parties
  • Limited Sharing: Your data is only shared with essential service providers necessary to fulfill your orders
  • Transparent Processing: We clearly communicate how and why we collect and use your information
  • Security First: Industry-standard security measures protect your data at all times
  • User Control: You maintain full control over your personal information and privacy preferences

2. Your Comprehensive GDPR Rights

If you are located within the UK, EU, or EEA, you are entitled to the following fundamental rights regarding your personal information:

🔍 Right of Access

Request a complete copy of all personal data we hold about you, including how it's being used and with whom it's shared.

✏️ Right to Rectification

Request correction of any inaccurate, incomplete, or outdated personal information in our records.

🗑️ Right to Erasure

Request deletion of your personal data (Right to Be Forgotten), subject to legal and regulatory obligations.

⏸️ Right to Restrict Processing

Request that we limit or suspend the processing of your personal data in specific circumstances.

🚫 Right to Object

Object to the processing of your personal data, particularly for marketing purposes or legitimate interest processing.

📦 Right to Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another service provider.

📝 Right to Withdraw Consent

Withdraw your consent for data processing at any time where we rely on consent as our legal basis.

⚖️ Right to Lodge a Complaint

File a complaint with your national data protection authority if you believe your rights have been violated.

3. Categories of Personal Information We Collect

We collect and process the following categories of personal data for legitimate business purposes:

Customer Information

  • Identity Data: Full name, username, and account credentials
  • Contact Details: Email address, telephone number, and postal address
  • Billing Information: Billing address and payment verification details
  • Shipping Data: Delivery addresses and shipping preferences

Transaction Information

  • Order History: Purchase records, product preferences, and transaction details
  • Payment Data: Securely processed through encrypted payment providers (not stored on our servers)
  • Returns Information: Return requests, refund details, and exchange records

Technical Data

  • Device Information: Browser type, operating system, and device specifications
  • Usage Analytics: Website navigation patterns, page views, and session duration
  • Network Data: IP address, location data, and internet service provider information

4. How We Use Your Personal Information

Your personal data is processed exclusively for legitimate, transparent purposes:

Essential Business Operations

  • Processing and fulfilling your fashion orders
  • Managing your customer account and preferences
  • Providing responsive customer service and support
  • Processing returns, exchanges, and refunds

Service Improvement

  • Personalizing your shopping experience and product recommendations
  • Analyzing website performance and user experience
  • Developing new products and services based on customer feedback
  • Ensuring platform security and fraud prevention

Communication (With Your Consent)

  • Sending order confirmations and shipping notifications
  • Delivering marketing emails and promotional offers (opt-in only)
  • Providing important account and policy updates

5. Trusted Third-Party Partners

While we never sell your data, we do share limited information with essential service providers to deliver our services:

  • Shipping Companies: Delivery address and contact information for order fulfillment
  • Payment Processors: Secure payment processing and fraud prevention services
  • Technology Partners: Website hosting, email services, and analytics providers
  • Customer Service Tools: Platforms that help us provide efficient customer support

All third-party partners are contractually bound to protect your data and use it only for specified purposes.

6. How to Exercise Your Privacy Rights

Exercising your data protection rights is straightforward and free of charge. To make a request or inquiry:

📋 Required Information

  • Your full name and email address associated with your account
  • Specific details about your request (access, deletion, correction, etc.)
  • Order number or account information for verification purposes
  • Preferred method of response (email, phone, or postal mail)

⏱️ Response Timeline

  • Acknowledgment: Within 24 hours during business hours
  • Simple Requests: Processed within 7 business days
  • Complex Requests: Completed within 30 days as required by GDPR
  • Verification Process: We may need to confirm your identity before processing certain requests

7. Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in our Privacy Policy:

  • Active Customers: Data is retained while your account remains active
  • Order Records: Maintained for legal compliance and warranty purposes (typically 6-7 years)
  • Marketing Data: Until you unsubscribe or request removal
  • Legal Requirements: Some data may be retained longer for regulatory compliance

8. International Data Transfers

When we transfer your data outside the UK/EEA, we ensure adequate protection through:

  • Standard Contractual Clauses approved by UK/EU authorities
  • Adequacy decisions for countries with equivalent protection standards
  • Additional safeguards and security measures as required
  • Regular assessments of third-party data protection practices

9. Complaints and Data Protection Authority Contact

If you believe your data protection rights have been violated, you may file a complaint with:

  • UK: Information Commissioner's Office (ICO) - ico.org.uk
  • EU/EEA: Your national data protection authority
  • Direct Contact: Reach out to us first - we're committed to resolving any concerns promptly

📞 Privacy Rights Contact Information

To exercise any of your GDPR rights or ask questions about our data practices, please contact us using any of the following methods:

🕒 Customer Service Hours

  • Monday to Friday: 9:00 AM - 5:00 PM (GMT)
  • Response Commitment: We aim to respond to all privacy-related inquiries within 24 hours during business hours
  • Emergency Privacy Concerns: Contact us immediately via phone for urgent data protection matters

🙏 Thank You for Your Trust

We are committed to maintaining the highest standards of data protection and transparency in how we handle your personal information. Your privacy is not just a legal requirement for us—it's a fundamental value that guides everything we do.

Thank you for choosing Fiorenza Fashion and for trusting us with your personal information.

This "Do Not Sell My Personal Information" page was last updated on July 21, 2025.