Shipping and Delivery Policy

1. Geographic Coverage

Fiorenza Fashion exclusively delivers to addresses throughout the United Kingdom. Our shipping service encompasses both residential homes and business premises across England, Scotland, Wales, and Northern Ireland. International shipping services are not currently available, though we continue to evaluate opportunities for global expansion.

2. Product Availability

Our delivery service encompasses every item featured in our online store. Each purchase is carefully prepared using premium packaging materials to safeguard your fashion items during transportation and guarantee they reach you in pristine condition.

3. Delivery Destinations

All orders are shipped directly to the delivery address specified at checkout. Please be aware: We currently do not support deliveries to collection points, postal boxes, or automated parcel machines.

4. Order Cut-off Times

5. Order Processing Duration

Our fulfillment process—encompassing order verification, quality checks, and secure packaging—requires 1 to 3 business days before your items are dispatched to our courier service.

6. Transit Duration

Following dispatch, packages typically require 5 to 8 business days for delivery completion. All deliveries occur Monday through Friday, excluding UK public holidays. During peak shopping seasons including sales events and holidays, minor delays may be experienced. Complete delivery timeframe: 6 to 11 business days from order placement.

7. Delivery Charges

8. Order Tracking

Upon dispatch, you'll receive a tracking reference number via email notification. Monitor your package progress through our dedicated tracking system or directly via the courier's online portal.

9. Modifying Delivery Information

Need to update your delivery location? Contact our customer service team at support@fiorenza-fashion.com immediately. We'll make every effort to accommodate changes, however, modifications may not be possible once orders have entered the dispatch phase.

10. Delivery Complications

Should your order fail to arrive within our estimated timeframe:

• Check with neighboring properties or building management services
• Contact the delivery courier directly using your provided tracking reference
• Reach out to our support team at support@fiorenza-fashion.com for immediate assistance

11. Address Verification

Please ensure your delivery address details are complete and accurate. Fiorenza Fashion cannot accept responsibility for packages sent to incorrect addresses provided by customers. Address modifications may be accommodated if orders haven't yet been dispatched from our facility.

12. Customs and Import Fees

Since we exclusively ship within the UK, customers incur no customs charges or import duties. Should we introduce international shipping capabilities in the future, comprehensive policies regarding taxes and duties will be published accordingly.