Placing an order is simple and straightforward:

1. Browse our fashion collections and select your desired items
2. Choose your preferred size and add items to your shopping cart
3. Review your cart and proceed to secure checkout
4. Enter your shipping and billing information
5. Select your payment method and complete your purchase
6. You'll receive an immediate order confirmation email

We accept a comprehensive range of secure payment options:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All major UK and international debit cards
• Digital Payments: PayPal for added convenience
• Security: All transactions are processed through encrypted, secure systems

Order modifications are possible but time-sensitive:

• Before Processing: Contact us immediately at support@fiorenza-fashion.com if your order hasn't entered processing
• Processing Time: Orders typically enter processing within 1-3 business days
• Our Commitment: We'll make every effort to accommodate changes when possible
• Alternative: If modifications aren't possible, you can return items following our 30-day return policy

Yes, absolutely! We're proud to offer completely free standard UK shipping on every order, regardless of purchase amount. There are no hidden fees, minimum spending requirements, or shipping charges at checkout.

Our delivery process is designed for reliability:

• Processing Time: 1-3 business days for order preparation and packaging
• Transit Time: 5-8 business days for delivery via our trusted courier partners
• Total Timeframe: 6-11 business days from order placement to your door
• Cut-off Time: Orders placed before 5:00 PM (GMT) on weekdays are processed same day

Currently, we exclusively ship within the United Kingdom. This includes England, Scotland, Wales, and Northern Ireland. International shipping is not available at this time, but we're exploring options for future expansion to serve customers worldwide.

Tracking your order is easy and transparent:

1. You'll receive a dispatch confirmation email once your order ships
2. The email includes a unique tracking number and courier information
3. Use our online tracking system or visit the courier's website directly
4. Real-time updates show your package's journey to your address
5. Contact us at support@fiorenza-fashion.com if tracking information seems delayed

If your order is delayed, please follow these steps:

1. Check with neighbors: Sometimes packages are left with nearby residents
2. Contact building management: Packages may be held at reception or mailroom
3. Review tracking information: Check for delivery updates or courier messages
4. Contact us directly: Email support@fiorenza-fashion.com with your order number
5. Our guarantee: We'll investigate immediately and provide a solution or replacement

We sincerely apologize if your order arrives damaged. Please take these steps:

• Contact us within 7 days: Email support@fiorenza-fashion.com immediately
• Provide documentation: Include your order number and photos of both the damage and packaging
• Keep everything: Retain the damaged items and packaging for potential collection
• Our resolution: We'll arrange replacement or full refund immediately

Returning items is straightforward with our customer-friendly process:

1. Contact us within 30 days: Email support@fiorenza-fashion.com of delivery
2. Provide details: Include your order number and reason for return
3. Receive instructions: We'll send detailed return instructions and our return address
4. Package securely: Ensure items are unworn with original tags attached
5. Send back: Use the provided return address and instructions

Our refund process is prompt and reliable:

• Processing Time: Refunds are processed within 8 business days of receiving returned items
• Payment Method: Refunds are issued to your original payment method only
• Confirmation: You'll receive email confirmation once the refund is processed
• Bank Processing: Allow 3-5 additional business days for funds to appear in your account

We don't offer direct exchanges, but our alternative system is simple:

1. Return your original item following our standard return process
2. Receive your refund within 8 business days
3. Place a new order for your preferred size, color, or style
4. This ensures you get exactly what you want with fresh inventory

Choosing the right size is crucial for your satisfaction:

• Size Guides: Each product page features detailed size charts and measurements
• Personal Advice: Contact us at support@fiorenza-fashion.com for personalized sizing guidance
• Returns Available: If sizing isn't perfect, our 30-day return policy provides peace of mind
• Size Consistency: We maintain consistent sizing across our collection

We strive for maximum accuracy in our product photography:

• Professional Photography: All images are taken with professional lighting and equipment
• Color Accuracy: We work to display true-to-life colors and details
• Monitor Variations: Colors may appear slightly different due to screen settings and calibration
• Multiple Views: Each product features multiple angles and detail shots

We regularly refresh our inventory based on popularity:

• Popular Items: Bestsellers are typically restocked within 2-4 weeks
• Seasonal Items: Some pieces may not return until the following season
• Newsletter Updates: Subscribe for notifications about restocks and new arrivals
• Direct Contact: Email us about specific items you're waiting for

We offer multiple convenient ways to get in touch:

• Email: support@fiorenza-fashion.com (primary contact method)
• Phone: 01782 479046 during business hours
• Contact Form: Use our online contact form
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)

We prioritize prompt, helpful responses:

• Standard Response: Within 24 hours during business days
• Urgent Issues: Priority handling for order problems or payment issues
• Weekend Inquiries: Responded to on the next business day
• Complex Questions: May require additional research time for comprehensive answers

We operate primarily as an online fashion retailer:

• Online Focus: Our main operations are web-based for efficiency and competitive pricing
• Visit Requests: Please contact us in advance if you need to visit our facility
• Appointment Only: Visits are by appointment only to ensure staff availability
• Location: 27 Hawes Street, Stoke-On-Trent, ST6 5HJ

Account creation is optional but offers several benefits:

• Guest Checkout: You can complete purchases without creating an account
• Account Benefits: Track orders, save delivery details, and view purchase history
• Faster Checkout: Saved information speeds up future purchases
• Exclusive Offers: Account holders receive special promotions and early access

Stay updated with our latest fashion and exclusive offers:

• Website Signup: Use the newsletter subscription form at the bottom of our website
• Checkout Option: Subscribe during the checkout process
• Email Request: Contact support@fiorenza-fashion.com to be added
• Content: Receive updates on new arrivals, exclusive offers, and fashion tips

Unsubscribing is simple and immediate:

• Email Link: Click the "unsubscribe" link at the bottom of any promotional email
• Direct Contact: Email support@fiorenza-fashion.com to be removed
• Instant Processing: Unsubscribe requests are processed immediately
• Important Emails: You'll still receive order confirmations and delivery updates