Contact

Fiorenza Fashion

27 Hawes Street, Stoke-On-Trent, ST6 5HJ, United Kingdom
(Note: We have no physical store)

Contact Us

💬 We're Here to Help

Our dedicated customer service team is always ready to assist you! Whether you have questions about your order, need product advice, or simply want to share feedback about your experience—we're genuinely excited to hear from you.

Get in touch using any of the methods below, and we'll ensure you receive the personalized support you deserve.

📍 Business Information

Fiorenza Fashion

27 Hawes Street
Stoke-On-Trent, ST6 5HJ
United Kingdom
(Note: We have no physical store)

📞 Contact Methods

📧

Email Support (fastest)

Primary Contact:

support@fiorenza-fashion.com

Best for detailed inquiries, order questions, and support requests

📱

Phone Support

Direct Line:

+441782479046

Speak directly with our customer service team during business hours. Available agents can be limited during peak-hours

💻

Online Contact Form

Web Form:

Complete our contact form

Convenient option for structured inquiries and feedback

⏱️ Response Commitment: We strive to respond to all inquiries within 24 hours during our regular business hours

🕒 Customer Service Hours

Days Hours Services Available
Monday - Friday 9:00 AM - 5:00 PM (GMT) Full customer support, phone & email
Saturday & Sunday Closed Email inquiries received (responded to Monday)

Note: While our office is closed on weekends, you can still send us emails anytime. We'll respond to weekend inquiries first thing Monday morning!

🛍️ Customer Service Specialties

📦 Order Support

Questions about your order status, shipping updates, or tracking information? Include your order number for fastest assistance.

↩️ Returns & Refunds

Need to return an item? Contact us with your order number and return reason. We'll guide you through our simple 30-day return process.

👗 Product Guidance

Questions about sizing, fabric details, care instructions, or product availability? Our fashion experts are ready to help!

💡 General Inquiries

Any other questions, feedback, or suggestions? We value all customer communication and love hearing from you!

⚡ Response Time Expectations

We're committed to providing prompt, helpful responses:

  • Email Inquiries: Responded to within 24 hours during business days
  • Phone Calls: Answered immediately during business hours (Monday-Friday, 9 AM - 5 PM GMT)
  • Urgent Issues: Order problems and payment concerns receive priority attention
  • Complex Questions: May require additional research time for comprehensive answers
  • Weekend Emails: Received and responded to first thing Monday morning

❓ Before You Contact Us

Quick Self-Help: You might find instant answers in our comprehensive FAQ section! Check there first for immediate solutions to common questions.

🔍 Quick Reference Answers:

  • Shipping Policy: FREE UK delivery on every order, taking 6-11 business days total
  • Return Window: 30 days from delivery date for unworn items with original tags
  • Order Tracking: Tracking information is emailed once your order ships
  • International Shipping: Currently UK delivery only - international options coming soon
  • Payment Methods: We accept Visa, Mastercard, American Express, PayPal, and major debit cards
  • Refund Processing: Completed within 8 business days of receiving returned items

🎯 What to Include in Your Message

To help us assist you most effectively, please include:

For Order-Related Inquiries:

  • Your order number (found in your confirmation email)
  • The email address used for your order
  • Specific details about your question or concern

For Return Requests:

  • Order number and item(s) you wish to return
  • Reason for return (sizing, quality, change of mind, etc.)
  • Condition of the items (unworn with tags, etc.)

For Product Questions:

  • Specific product name or link to the item
  • Your measurements (for sizing advice)
  • Any specific concerns or requirements

🌟 We Value Your Feedback

Your experience matters to us! We welcome:

  • Product Reviews: Share your thoughts on items you've purchased
  • Service Feedback: Let us know how we're doing and how we can improve
  • Suggestions: Ideas for new products, features, or services
  • Testimonials: Success stories about your Fiorenza Fashion experience

Every piece of feedback helps us serve you better and improve the experience for all our customers.

🤝 Thank You for Choosing Fiorenza Fashion

We're genuinely grateful for your business and trust in our brand. Our team is committed to providing exceptional customer service and ensuring your complete satisfaction with every interaction.

We look forward to hearing from you and helping make your fashion experience extraordinary!