Payment Policy

Fiorenza Fashion

27 Hawes Street, Stoke-On-Trent, ST6 5HJ, United Kingdom

Payment Policy

💳 Supported Payment Options

At Fiorenza Fashion, we strive to provide a seamless and convenient checkout experience. We proudly accept a comprehensive range of payment methods to suit your preferences:

💳 Visa
💳 Mastercard
💳 American Express
💰 PayPal
💳 Major Debit Cards
âš¡ All transactions are processed instantly upon order completion

1. Transaction Currency

All product prices and transactions are conducted in GBP (British Pounds £)

Important for International Customers: If you're using a non-UK payment method, your financial institution may apply currency conversion charges. These fees are determined by your bank and are separate from our pricing.

2. Payment Processing Timeline

Your payment experience with Fiorenza Fashion is designed for efficiency:

  • Immediate Charging: Your payment method is charged immediately upon successful order completion
  • Real-Time Processing: All transactions are processed in real-time during checkout
  • Instant Confirmation: You'll receive immediate confirmation once payment is successfully processed
  • No Delayed Billing: We don't use authorization holds or delayed charging systems

3. Payment Security & Data Protection

🔒 Your Financial Security is Our Priority

We implement industry-leading security measures to protect your payment information:

  • SSL Encryption: All payment data is transmitted using 256-bit SSL encryption technology
  • Secure Processing: Payments are handled by trusted, PCI-compliant payment processors
  • Zero Storage Policy: We never store your credit card details on our servers
  • Fraud Prevention: Advanced fraud detection systems monitor all transactions
  • Regular Security Audits: Our payment systems undergo continuous security assessments

4. Order Confirmation Process

Upon successful payment completion, you can expect:

  • Immediate Confirmation: An order confirmation email will be sent to your registered address
  • Order Details: Complete breakdown of your purchase, including items, pricing, and delivery information
  • Tracking Information: Reference numbers for monitoring your order status
  • Email Delivery Issues: If you don't receive confirmation within 15 minutes, check your spam folder or contact us immediately

5. Payment Failures & Troubleshooting

If your payment is declined or fails to process, we recommend these steps:

  • Verify Card Details: Double-check card number, expiry date, and CVV code
  • Check Billing Address: Ensure billing address matches your card issuer's records
  • Confirm Available Funds: Verify sufficient balance or credit limit
  • Contact Your Bank: Some banks block online international transactions as a security measure
  • Try Alternative Payment: Consider using PayPal or a different card
  • Browser Issues: Clear cache/cookies or try a different browser

Still experiencing issues? Contact our support team at support@fiorenza-fashion.com for immediate assistance.

6. Payment Disputes & Unauthorized Charges

If you notice any discrepancies or unauthorized charges:

  • Contact Us First: Reach out to our customer service team immediately
  • Provide Details: Share transaction reference, order number, and specific concerns
  • Investigation Process: We'll investigate promptly and provide resolution within 48 hours
  • Documentation: Keep records of all communications for your reference

7. Refund Processing

Refund Timeline: All approved refunds are processed within 8 business days of receiving returned items.

  • Original Payment Method: Refunds are issued exclusively to your original payment method
  • Processing Notification: You'll receive email confirmation when refunds are initiated
  • Bank Processing Time: Additional 3-5 business days may be required for funds to appear in your account
  • PayPal Refunds: Typically appear within 24-48 hours of processing

8. Third-Party Payment Services

When using services like PayPal, please note:

  • You'll be redirected to their secure platform for payment processing
  • Their terms of service and privacy policies apply during the transaction
  • We receive confirmation of payment but not your financial details
  • Any payment issues may require resolution through their customer service

📋 Related Policies

For comprehensive information about your shopping experience, please review our related policies:

  • Shipping Policy: Free UK delivery, 6-11 business day timeframe, processing procedures
  • Returns Policy: 30-day return window, condition requirements, refund process
  • Privacy Policy: How we collect, use, and protect your personal information
  • Terms of Service: Complete terms and conditions for using our website

9. E-commerce Compliance

Fiorenza Fashion maintains full compliance with UK e-commerce regulations, including:

  • Consumer Rights Act 2015 requirements
  • Payment Services Regulations 2017
  • Data Protection Act 2018 and UK GDPR
  • Electronic Commerce Regulations
  • Consumer Contracts Regulations

📞 Payment Support

Need assistance with payments or have questions about our payment policy? We're here to help:

🕒 Customer Service Hours

  • Monday to Friday: 9:00 AM - 5:00 PM (GMT)
  • Response Time: We aim to respond to payment inquiries within 2 hours during business hours
  • Urgent Issues: Payment disputes and security concerns receive priority handling
This payment policy was last updated on July 21, 2025.