Return policy

Fiorenza Fashion

27 Hawes Street, Stoke-On-Trent, ST6 5HJ, United Kingdom

Returns & Refunds Policy

🛡️ Your Consumer Rights

Under UK Consumer Contracts Regulations, you're entitled to cancel your order within 14 days of receiving your items without providing any reason. However, at Fiorenza Fashion, we believe in going above and beyond – that's why we offer an extended return period to give you complete peace of mind.

✨ Extended 30-Day Return Window ✨

📋 Returns Summary

  • Eligible Customers: UK-based customers only
  • Return Period: 30 days from delivery date
  • Eligible Products: New, unworn items with original tags
  • Return Method: Postal return to our facility
  • Return Costs: Customer responsibility (unless item is faulty)
  • Processing Fee: None applied
  • Refund Speed: Within 8 business days of item receipt
  • Excluded Items: Worn items, items without tags

1. Eligibility & Return Timeframe

UK customers may return purchases within 30 days from the delivery date. To begin the return process, contact our customer service team at support@fiorenza-fashion.com within this timeframe. We'll provide detailed return instructions and our designated return address.

2. Item Condition Requirements

All returned items must maintain original condition and be suitable for resale. This includes:

  • Items must be completely unworn and unused
  • All original tags must remain attached
  • Original packaging should be included when possible
  • Items must be free from damage, stains, or alterations
  • Proof of purchase (order confirmation email) must be provided

3. Return Process & Shipping Responsibilities

📦 Step-by-Step Return Process:

  1. Contact Us: Email support@fiorenza-fashion.com with your order number and return reason
  2. Receive Instructions: We'll send you comprehensive return instructions and our return address
  3. Package Securely: Pack items carefully in suitable packaging to prevent damage during transit
  4. Send Items: Post to the address provided in your return instructions

Important: Customers are responsible for return shipping costs unless the item received was faulty or incorrect.

4. Exchange Services

While we don't process direct exchanges, our return and repurchase system is straightforward. Simply return your original item following our standard process, and once your refund is processed, place a new order for your preferred size or color. This ensures you receive exactly what you want while maintaining our quality standards.

5. Refund Processing

Refund Timeline: All refunds are processed within 8 business days of receiving your returned items.

  • Refunds are issued to your original payment method only
  • Email confirmation is sent once refund processing begins
  • Bank processing may take an additional 3-5 business days
  • No processing fees are deducted from approved returns

6. Processing Fees & Deductions

We don't impose restocking fees on standard returns. However, items returned in used, damaged, or incomplete condition may result in partial refunds reflecting the item's reduced resale value. Our quality team inspects all returns to ensure fairness for all customers.

7. Undeliverable Returns & Address Issues

If packages are returned to us due to incorrect addresses, refused delivery, or collection failures, we reserve the right to deduct return shipping costs and any re-delivery charges from your refund amount.

8. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be accepted for return:

  • Items that have been worn, used, or altered
  • Items with tags removed or damaged
  • Items damaged through customer misuse
  • Items returned outside the 30-day window

9. Faulty or Incorrect Items

Received something faulty or incorrect? We've got you covered:

  • Contact us immediately at support@fiorenza-fashion.com
  • We'll arrange collection at absolutely no cost to you
  • Choose between a full refund or replacement item
  • Priority processing for all fault-related returns

10. Delivery Address Changes

Need to update your delivery address? Contact our team at support@fiorenza-fashion.com as quickly as possible. While we'll make every effort to accommodate changes, modifications cannot be made once items have been dispatched from our warehouse.

11. UK-Only Policy

Our returns policy currently applies exclusively to UK-based customers. International return services are under development, so please stay tuned for future updates on global return options.

📞 Customer Support

Have questions about returns or need assistance? We're here to help:

🕒 Customer Service Hours

  • Monday to Friday: 9:00 AM - 5:00 PM (GMT)
  • Response Time: We aim to respond within 24 hours during business hours
This returns policy was last updated on July 21, 2025.